Privacy Policy for PrintMyPixels
PrintMyPixels (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit printmypixels.com, place an order, contact us, or use our services.
By using our website, you acknowledge the practices described in this Privacy Policy. Where applicable law requires consent for specific processing activities, we will obtain that consent as required.
1. INFORMATION WE COLLECT
Personal Information You Provide
When you browse our website, place an order, contact our customer support team, or otherwise interact with us, we may collect information such as your name, email address, telephone number, billing address, shipping address, order details, and any information you voluntarily provide in communications with us.
Photographs, Artwork, and Customisation Files
When you purchase a personalised product, we may collect photographs, images, artwork, text, and other files you upload or submit for your order. We use these materials to prepare, produce, fulfil, and support the personalised products you request.
You are responsible for ensuring that you have the necessary rights and permissions to submit the photographs, images, or artwork you provide.
Payment and Transaction Information
When you make a purchase, information relating to your transaction may be collected, including the products ordered, order value, payment status, and billing details. Payments are processed through the payment providers available at checkout.
Your payment information may be collected and processed directly by the relevant payment provider in accordance with its own privacy and security practices.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, time zone, pages visited, products viewed, referring websites, and interactions with our website.
We may use cookies and similar technologies to support website functionality, remember preferences, analyse website performance, and, where enabled and permitted by law, measure advertising effectiveness.
2. HOW WE USE YOUR INFORMATION
We may use the information we collect to:
• Process, produce, fulfil, and deliver your orders.
• Create personalised products using the photographs, images, artwork, and instructions you provide.
• Send order confirmations, shipping updates, and other transaction-related communications.
• Respond to enquiries and provide customer support.
• Process payments and help detect or prevent fraudulent transactions.
• Maintain, operate, secure, and improve our website and services.
• Understand customer interactions and improve the shopping experience.
• Send promotional emails and marketing communications where permitted by law and consistent with your preferences.
• Maintain business records and comply with applicable legal, tax, accounting, and regulatory obligations.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message.
3. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies, pixels, and similar technologies to maintain essential website functions, remember shopping preferences, support checkout, understand how visitors use our website, and measure marketing performance.
Some technologies are necessary for the website to function, while others may be used for analytics or advertising purposes.
You may be able to manage your cookie preferences through the tools provided on our website or through your browser settings. Disabling certain cookies may affect some website features.
4. HOW WE SHARE YOUR INFORMATION
We may share relevant personal information with trusted third parties when necessary to operate our business and provide our services. These parties may include:
• Shopify and other providers that support our online store.
• Payment processors and fraud-prevention services.
• Printing, production, customisation, packaging, and fulfilment partners.
• Shipping carriers and delivery providers.
• Customer service, email, analytics, and marketing service providers, where used.
• Professional advisers, regulators, courts, or public authorities where disclosure is required or permitted by law.
• Relevant parties involved in a business transfer, merger, restructuring, or sale of business assets, subject to applicable law.
We limit information sharing to what is reasonably necessary for the relevant purpose, subject to applicable legal requirements.
5. HOW WE HANDLE UPLOADED PHOTOGRAPHS AND ARTWORK
Photographs, images, and artwork submitted for personalised products are used to process and fulfil your order and provide related customer support.
Your submitted files may be accessed by authorised personnel and service providers who need them to produce, review, deliver, or support your order.
We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, recordkeeping, dispute resolution, and legal compliance.
We do not treat the submission of an image for an order as permission to use that image for unrelated advertising or public display. Any additional use must have an appropriate legal basis and, where required, your permission.
6. DATA RETENTION
We retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, maintain business records, prevent fraud, resolve disputes, and comply with applicable legal obligations.
Retention periods depend on the type of information and the purpose for which it was collected. When information is no longer required, we will take reasonable steps to delete it, securely dispose of it, or de-identify it, subject to applicable legal and operational requirements.
7. DATA SECURITY
We use reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of transmitting information over the internet or storing information electronically is completely secure. We therefore cannot guarantee absolute security.
8. INTERNATIONAL DATA TRANSFERS
Your information may be processed or stored in countries other than the country in which you reside, depending on the location of our service providers and business operations.
Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.
9. YOUR PRIVACY RIGHTS
Depending on your location and applicable law, you may have the right to:
• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain personal information.
• Request a copy of certain information in a portable format.
• Object to or request restrictions on certain processing activities.
• Withdraw consent where processing is based on consent.
• Opt out of certain marketing or advertising activities where applicable.
We may need to verify your identity before responding to a privacy request. Certain information may need to be retained where permitted or required by law.
To exercise your rights or ask a question about your information, please contact us using the contact details provided on our website.
10. CHILDREN’S PRIVACY
Our website is intended for a general shopping audience. We do not knowingly collect personal information from children where doing so would violate applicable law or require parental consent that has not been obtained.
If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.
11. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites, applications, or services. We do not control the privacy practices of those third parties and are not responsible for their policies or content.
We encourage you to review the privacy policies of any third-party services you use.
12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, service providers, or legal obligations.
Any revised version will be published on this page with an updated date. Where required by law, we will provide additional notice or obtain consent for material changes.
13. CONTACT US
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need further information about how your personal information is handled, please contact PrintMyPixels through the contact details provided on printmypixels.com.