Custom Canvas Print Guarantee: How Our 30-Day Promise Protects You
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⏱ 5 min read
Every custom canvas print guarantee at PrintMyPixels comes down to one promise: if you're not satisfied within 30 days of delivery, we make it right with a reprint or a refund. That covers a print quality issue, damage in transit, or a piece that simply doesn't live up to what you pictured on the wall. Here's exactly how it works, and why ordering is lower-risk than it feels.
In this guide
What does the custom canvas print guarantee cover?
The custom canvas print guarantee is a 30-day promise that starts the moment your canvas arrives. If anything about it disappoints you inside that window, PrintMyPixels resolves it — you don't need to argue your case or read the fine print.
In practice, the guarantee covers three things:
- Print quality — colors that look off, soft focus, or a finish that isn't up to standard.
- Transit damage — a dented corner or a scuffed surface from shipping.
- Not as expected — the canvas is well made, but it doesn't work in the room the way you hoped.
That last point is the one that sets it apart. Plenty of stores only cover manufacturing faults. A 30-day guarantee that also makes room for the honest "it just isn't right for the space" matters, because a canvas is something you live with — not just something that has to arrive intact.
How does the reprint and refund policy work?
If something isn't right within the 30-day window, get in touch and we'll resolve it with either a reprint or a refund — whichever suits the situation. The aim is simple: you shouldn't be left with a canvas you're unhappy with.
To keep it quick, have two things ready:
- Your order number.
- A photo of the canvas as it arrived, if there's a visible issue.
That's usually all we need to arrange a replacement or a refund.
What if my canvas arrives damaged?
Every canvas is inspected by hand and packed carefully before it ships, so damage is rare. But transit is transit. If your canvas turns up dented, scuffed, or cracked, contact us inside the guarantee window and we'll arrange a replacement. A quick photo of the damage speeds the whole thing up.
How to start a reprint or refund
Reach out with your order number, describe what's wrong, and attach a photo if there's something to see. We confirm the fix — a fresh print or a refund — and take it from there. There's no restocking fee, and no charge to reprint a canvas that didn't meet the mark.
Why is ordering a custom canvas online low-risk?
Buying a custom canvas online can feel like a leap — you're turning a photo into something physical you haven't held yet. The 30-day guarantee is the safety net, but it isn't the only thing working in your favor. Two more checkpoints sit between your upload and your wall.
Made to order, then inspected by hand
Every PrintMyPixels canvas is printed with archival pigment inks on 100% cotton artist canvas, hand-stretched over kiln-dried pine, and finished with a UV-protective coating. Production runs 24–48 hours in our USA studio, and each piece is inspected by hand before it leaves. Those inks are rated to resist fading for 75+ years, so what looks good today still looks good decades from now.
Free shipping, carefully packed
Shipping is free on every order, and each canvas is packed to survive the trip. From upload to wall usually takes about 7 days. If the packaging fails and damage slips through anyway, the guarantee covers it — so free shipping never comes at the cost of protection.
| If this happens | What's covered | How it's resolved |
|---|---|---|
| Print quality issue | Yes, within 30 days | Free reprint or refund |
| Damaged in transit | Yes, within 30 days | Replacement arranged |
| Not right for the room | Yes, within 30 days | Reprint or refund |
| Reprint / restocking cost | Nothing to pay | No fee, free shipping |
What does the guarantee mean for gifts and irreplaceable photos?
The guarantee matters most when the stakes are personal. A canvas made from a wedding photo, a pet who's no longer around, or a grandparent's portrait isn't something you can casually reorder — the image is one of a kind, even if the print isn't.
That's exactly where a 30-day money-back guarantee earns its keep. You're never committing blind to a print you can't return. If the finished piece doesn't do the photo justice, you have a clear, no-fuss path to a reprint or refund — which is what makes a custom canvas a safe choice as a gift, too.
Start your custom canvas
Upload your photo, choose your size, and we'll print, hand-stretch, inspect, and ship it free — usually reaching your wall in about 7 days, backed by the 30-day guarantee.
Start your custom canvas, or see the full walkthrough in how to order a custom canvas print.
FAQ
What does the 30-day guarantee cover?
If you're not satisfied within 30 days of delivery, PrintMyPixels makes it right with a reprint or refund. It covers print quality issues, damage in transit, and a canvas that simply doesn't live up to what you expected once it's on the wall.
What if my canvas arrives damaged?
Contact us within the guarantee window and we'll arrange a replacement. Having your order number and a photo of the damage speeds things up. Every canvas is inspected by hand and packed carefully before it ships, but if transit damage happens, it's covered.
Is there a fee to reprint or refund my canvas?
No. There's no restocking fee and no charge to reprint a canvas that didn't meet the mark. Shipping is free too, so resolving an issue inside the 30-day window doesn't cost you anything.
Is ordering a custom canvas online risky?
Not with a 30-day guarantee behind it. Every canvas is made to order, inspected by hand, and packed carefully before free shipping — and if it still isn't right, you have a clear path to a reprint or refund.
See exactly how you're covered, then make yours with confidence. Start your custom canvas.